About Our Products
What types of lamps do you sell?
Do your lamps come with bulbs?
Some of our lamps include bulbs, while others do not. Please check the product description for specific information about each item.
Can I use LED bulbs with your lamps?
Yes, most of our lamps are compatible with LED bulbs. The bulb specifications for each lamp are listed in the product description.
Ordering and Payment
How do I place an order?
You can place an order by selecting your desired product, adding it to your cart, and proceeding to checkout where you can enter your shipping and payment information.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and other digital payment options.
Can I change or cancel my order?
You can change or cancel your order within 24 hours of placing it. Please contact our customer service for assistance.
Shipping and Delivery
Do you offer international shipping?
Currently, we ship within the United States. For international shipping inquiries, please contact our customer service.
How long does shipping take?
Shipping times vary depending on your location and the shipping option you select. Standard shipping typically takes 7-12 business days.
Can I track my order?
Yes, once your order is shipped, we will send you a tracking number via email.
Returns and Refunds
What is your return policy?
We accept returns within 7 days of purchase. Items must be in original condition and packaging.
How do I return a product?
To return a product, please contact our customer service to initiate the return process and receive instructions.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive the returned item.
Product Use and Maintenance
How do I clean my lamp?
We recommend dusting regularly with a soft, dry cloth. For detailed cleaning instructions, please refer to the product manual.
What should I do if my lamp is not working?
Warranty and Support
Do your products come with a warranty?
Yes, our products come with a 1-year warranty covering manufacturing defects. Please refer to our warranty policy for more details.
How do I claim a warranty?
Safety and Compliance
Are your products safety certified?
Yes, all our products are tested and certified for safety and compliance with relevant standards.
Can your lamps be used in commercial settings?
General Inquiries
How can I contact customer service?
You can reach our customer service team via email at info@lampastore.com