Introduction
At Lampastore.com, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return policy to ensure a smooth return process.
Return Eligibility
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Before sending any item back, contact our customer service team at info@lampastore.com
+ 1 917 9638137 to obtain a Return Merchandise Authorization (RMA) number. This number must be included with your return. - Fill Out the Return Form (at the bottom of this page:) Complete the Product Return Form, which should include the following information:
- Your name
- Order number
- RMA number
- Product name and SKU
- Reason for return
- Preferred resolution (refund, exchange, store credit)
- Pack Your Item: Securely pack your item in its original packaging, including all accessories, manuals, and documentation. Include the completed Product Return Form in the package.
- Ship Your Return: Ship your return to the address provided by our customer service team. We recommend using a trackable shipping method to ensure your return is received.
Return Shipping Costs
- Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Damaged or Defective Items: If the return is a result of our error (you received an incorrect or defective item), we will cover the cost of return shipping.
Processing Your Return
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Exchanges: If you requested an exchange, your new item will be shipped to you at no additional cost once the returned item is received and inspected.
- Store Credit: If you opted for store credit, it will be issued to your account once the return is processed.
Non-Returnable Items
Certain items are non-returnable. These include:
- Gift cards
- Downloadable software products
- Some health and personal care items
Contact Information
If you have any questions about our return policy or need assistance with your return, please contact our customer service team at info@lampastore.com
+ 1 917 9638137.
Thank you for shopping with Lampastore.com. We appreciate your business and strive to provide the best possible service.